FAQs

Our store operates from Monday to Sunday, including holidays, with our hours of operation being 8:00 AM to 5:00 PM (GMT+7). We are open every day to serve you and look forward to welcoming you during our business hours.

You do not need an appointment, please visit any of our stores at a time most suitable for you. However, requesting an appointment with one of our gems ambassadors will guarantee you a perfectly tailored service free from interruptions.

Both of our teams can assist you in English, Thai, and Chinese.

To ensure the privacy and comfort of all our customers, we kindly request that photography within our store be limited or avoided. We value the privacy of our customers and believe it is important to create a pleasant and respectful environment for everyone. We appreciate your understanding and cooperation in respecting the privacy of fellow shoppers during your visit. To capture multiple stills and videos of shop interiors and exteriors, commercial or otherwise, permission must first be sought from our Press Office (press.office@gems-exhibition.com). This is so we can protect the integrity of our store, any commercially sensitive information, and most importantly the identity of our guests and team members.

At our store, we offer various payment methods to accommodate our valued customers' preferences. Currently, we accept the following payment options: Cash: We accept cash payments in Thai Baht (THB), Chinese Yuan (CNY), United States dollars (USD), and Singapore dollars (SGD). Credit Card/Debit Card: We welcome payments made using Visa and Mastercard credit or debit cards. Alipay and WeChat Pay: For added convenience, we support payments through popular mobile payment platforms such as Alipay and WeChat Pay. UnionPay (CPU): We gladly accept UnionPay cards, providing our customers with another secure and reliable payment option. QR Code: Our payment system supports QR code payments, allowing you to scan and complete your transaction seamlessly. We strive to offer a wide range of payment methods to ensure a convenient and hassle-free shopping experience for our customers.

We accept cash payments in Thai Baht (THB), Chinese Yuan (CNY), United States Dollar (USD) and Singapore Dollar (SGD).

The current rate for Value-added tax (VAT) in Thailand is 7%. VAT is levied on the sale of goods and the provision of services and already included into the sale price.

We regret to inform you that we do not currently offer financing or installment options for our products.

Yes, we do. As our products have lifetime warranty, we have after sales service for every product. The service includes setting cleaning, setting adjustment and modification, repair and maintenance. Please bring your certificate of guarantee together with the jewel to our store any time you require a service.

Yes, we do provide repair services for jewelry items. To have your item repaired, simply bring it to our store and our knowledgeable staff will assist you further. They will carefully assess the condition of the item and discuss the repair options available to you. Once the repair details and cost are determined, our skilled craftsmen will work on restoring your jewelry to its original condition.

To replace missing pieces from jewelry sets, we offer assistance depending on the type of set. If you have missing half pairs of earrings or other missing items in your set, we can work to help you replace them. However, please note that there may be an additional charge for the missing pieces, such as diamonds or other gemstones. To accurately estimate the repair cost and provide you with the best solution, we kindly request you to bring the jewelry set to our store. Our expert staff will carefully assess the situation, discuss the available options with you, and provide a detailed cost breakdown for the replacement or repair of the missing pieces. We understand the importance of completing your set and restoring its beauty, and we will do our utmost to assist you in this process.

Yes, whether it's a ring, bracelet, necklace, or any other piece, our team will work diligently to provide a resizing solution that meets your specific requirements. However, some jewels, due to their unique design, cannot be re-sized. Please visit our store with the jewelry piece you wish to resize, and our staff will be delighted to assist you further and discuss the resizing options available.

Yes, you can still have your jewelry resized. We offer resizing services for our customers, regardless of the purchase date. We recommend visiting our store with the jewelry you wish to resize, and our expert staff will assess the piece and provide guidance on the available options. Please also bring the certificate of guarantee along with your jewelry for the after sale service.

You do not need to book an appointment for after-sale service. Our store is open during regular business hours, and you can visit us at your convenience. Whether you require repair, cleaning, resizing, or any other after-sale service, our knowledgeable staff will be ready to assist you. Simply bring the item and any relevant documents, such as the certificate of guarantee, and our team will assess the situation and provide the necessary service.

Yes. When you bring your jewelry in for our cleaning service, our skilled professionals will not only clean your jewelry but also perform a thorough inspection of the prongs. We will check the prongs to ensure that they are secure and properly holding the gemstones in place. If any adjustments or repairs are needed, we will take care of them as part of our comprehensive service. Please also bring the certificate of guarantee along with your jewelry for the after sale service.

While the government of Thailand has stated that wearing face coverings is recommended but not mandatory, we have adopted a cautious approach within our store. We strongly encourage our staff to continue wearing face masks as an additional precautionary measure. This decision reflects our commitment to prioritizing the health and safety of both our employees and customers.

As a responsible business, the health, safety, and wellbeing of our team members and customers are of utmost importance to us. We prioritize their welfare and maintain a duty of care. In line with this, we closely monitor and adhere to the current government guidelines to minimize the risk of Covid-19. Rest assured, we are committed to taking necessary precautions to ensure a safe environment for everyone involved.

Customer and team member safety is our utmost priority. To ensure a secure environment, our stores are equipped with comprehensive security measures. These include 24/7 manned security personnel and extensive CCTV coverage both internally and externally.

We are committed to fostering a welcoming and inclusive environment for all individuals. We firmly uphold a zero-tolerance policy towards any form of abusive, offensive, or threatening behavior directed towards our team members or customers.

Gems Exhibition (“GEMX”) holds memberships in esteemed organizations within the jewelry industry. We are a member of The Gems, Jewelry, and Precious Metal Confederation of Thailand ("GJPCT") and the Thai Gem and Jewelry Traders Association. These affiliations demonstrate our commitment to upholding industry standards and best practices. Furthermore, we are also a qualified member of the Association of Thai Travel Agents, which further highlights our dedication to providing exceptional services to our customers. These memberships and affiliations serve as a testament to our store's credibility and adherence to industry regulations. We prioritize maintaining the highest standards of quality, integrity, and customer satisfaction.